TERMS AND CONDITIONS
We do not share or sell any personal information. Your information is kept private at all times. We use a variety of technologies on our web site to protect the confidentiality and security of your information by using industry recognized security safeguards. Among these are cookies; a piece of information that our website provides to your browser when you visit our site. Cookies allow us to verify the login status of customers using products or services linked directly with our website. Usage of a cookie is in no way linked to any personally identifiable information. If you choose to disable cookies, you may still use our site; however, you may have limited access to some areas within it.
Making Online Purchases
If you’d like to purchase an item, click the “Add To Cart” button. The system will walk you through the process from there. If there is not an “Add To Cart” option, it means the piece has been purchased already. Since all items are one-of-a-kind, any items placed in your cart will be automatically removed from the cart after 2 hours.
How to Purchase a Gift Certificate? Yes. We offer gift certificates in any amount. The gift certificate will be wrapped in our signature wrapping and can be shipped according to your instructions.
Sales tax is automatically added to orders in Georgia. For all other states, please comply with your state tax laws for online purchases.
Signature has a certified SSL or Quick Secure Socket Layer Web Server Certificate which uses encryption to assure confidential information and transactions cannot be viewed, intercepted or altered.
Typically you should receive your order within 4-7 business days. Please allow additional time for shipments outside of the US.
Our Shipping Policy
All orders within the contiguous 48 States are shipped by UPS. For PO Boxes, Alaska, Hawaii & international orders we typically ship through the US Post Office.
Email Confirmation of Purchase
We will send you an email confirmation that we have received the order. We will also send you an email when your order ships, including the tracking number.
Due to human error our site may list an occasional incorrect price. We make every effort to ensure these mistakes do not happen. We will inform the customer before the order is processed giving the customer the option to continue with the order or cancel.
What Forms of Payment do You Accept?
We accept MasterCard, Visa, American Express, and Personal Checks.
How do I Report Damaged or Defective Items?
Please check all the packages upon delivery. Should a shipment arrive damaged or an item has a defect please notify us immediately at 404-237-4426 or firstname.lastname@example.org. Be sure to save the inside packaging, outside box and all the packaging materials, since UPS will pickup the damaged shipments.
What is Your Return Policy?
Items can be returned within 30 days after purchase. Contact us at 404-237-4426 or email@example.com and we’ll take care of it. Our policy is to refund the full price of the purchase minus shipping and packing fees. All returns must be sent back to us within 30 days and in original, unused condition.
Can I Cancel my Order?
Orders can be cancelled for no charge before they are processed. Once the order is packaged there will be no credit for the shipping and handling charge. Please note, some orders are shipped the same day they are placed, it may not always be possible to cancel. Email or call us as soon as possible: 404-237-4426 or firstname.lastname@example.org.
Reproduction & Borrowing of Website Images
Photographs & graphics are exclusive property of The Signature shop & Gallery, Inc. and may not be used without written permission.